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Privacy and security protection are further addressed in the ",[306,307,311],"a",{"href":308,"rel":309},"https:\u002F\u002Fdenevy.eu\u002Fgdpr\u002F",[310],"nofollow","GDPR"," and ",[306,314,317],{"href":315,"rel":316},"https:\u002F\u002Fhelp.juno.one\u002Finfrastructure\u002FSecurity_policy\u002F",[310],"Security\nPolicy"," documents. By giving consent, you thereby agree to abide to the Terms and declare that you have the authority to act on behalf of the entity\nfor which you are setting-up the services. \"You\" under these Terms means you personally and all of your employees,\nworkers or other users who use the Services under the Subscription. If you do not agree to these Terms, do not use the\nServices and Products.",[320,321,323],"h3",{"id":322},"contractual-relationship","Contractual relationship",[325,326,327,331,334,337],"ol",{},[328,329,330],"li",{},"You agree that these Terms are binding for you from the moment you accept them until the time your Subscription is\nterminated or expires, or the trial period ends. Your consent becomes valid by accepting these Terms, i.e. as soon as\nyou order any of our Services or Products or start using our Product.",[328,332,333],{},"The contractual relationship is concluded only on the basis of the Contractual Documents, i.e. by the Supplier's\nacceptance of your order or the signing of an agreement between the Supplier and you. The order may be placed\nelectronically on the juno.one domain, where your order is accepted automatically. The order may be accepted in\nanother written way, then its acceptance must take place individually.",[328,335,336],{},"All accepted Contractual Documents become binding for the Supplier and the Service Provider.",[328,338,339],{},"These Terms are an integral part of the Contractual Documents.",[320,341,343],{"id":342},"performance-subject-matter-and-scope-of-the-services","Performance subject-matter and scope of the services",[325,345,346,354,357,360,363],{},[328,347,348,349],{},"The performance subject are services and products, whereby you set the scope in the Contractual Documents in\naccordance with these Terms and for the Subscription at prices corresponding to the current ",[306,350,353],{"href":351,"rel":352},"https:\u002F\u002Fjuno.one\u002Fpricing",[310],"Pricelist",[328,355,356],{},"You are provided with Software Maintenance Services, Hosting Services and Basic Support Services for the\nSubscription’s duration.",[328,358,359],{},"You can change the scope of the right to use the Product and the Services provided on a monthly basis by adjusting\nthe scope directly in the software administration.",[328,361,362],{},"You acknowledge that the scope of the Services provided may change over time.",[328,364,365],{},"On the basis of the Contractual Documents, you may also be provided with other professional services, whereby the\nscope and conditions are specified in the relevant Contractual Documents or are specified in the Pricelist.",[320,367,369],{"id":368},"right-of-use-licence","Right of use (Licence)",[325,371,372],{},[328,373,374,375,379],{},"The granted right to use the Products (Licence) relates to the scope of the Products that you set in the Contractual\nDocuments and is valid for the ",[376,377,378],"strong",{},"Subscription period"," or for a trial period. The right of use is granted for the number of\nusers, for the range of software features or the range of the reference model according to the Pricelist. The granted\nright of use (Licence) is non-exclusive, unlimited in space, limited in time and non-transferable. The scope of the\nright of use is encoded in the Licence Key, which is unique for each Customer.",[302,381,382],{},"a. For the paid Subscription, the right of use arises at the time of its payment to the account specified in the payment\nconditions and is only provided for the paid Subscription period and in accordance with these Terms.",[302,384,385],{},"b. For the trial period after first activating your account, the right of use is provided free of charge for a limited\nperiod of 15 days.",[325,387,389,392,395,398,401,404,407,410,413],{"start":388},2,[328,390,391],{},"The Software source code is considered confidential information. You and any third-party are in no way authorised to\nmake changes to the code or attempt to obtain it. It is prohibited to analyse the Software, translate it from the source\ncode, modify or include the Software in any other software in any way. It is also prohibited to distribute, rent or loan\nthe Software.",[328,393,394],{},"The Licence does not include the right to grant authorisation to any third-party (granting the sub-licence).\nThe Licence to use the Products is non-transferable to third-parties and is unlimited in time, except for a case where\nthe Licence failed to be fully paid or unless in the event of a breach of the conditions of the right of use under these\nTerms.",[328,396,397],{},"The Licence does not include the right to reproduce the Products, distribute, rent or lend the original or a copy of\nthe Products or parts thereof, its disclosure to the public or making of copies thereof, except for one copy made for\nback-up purposes.",[328,399,400],{},"You are authorised to configure the Software \u002F Product only to the extent permitted by the user and administration\ninterface and the scope of your Licence.",[328,402,403],{},"You may make modifications to the purchased Reference Models at your own discretion and requirements.",[328,405,406],{},"If an author’s work and\u002For copyright is created in any form during the provision of other services by the Provider,\nespecially computer programmes or modules, and \u002F or if the performance includes existing computer programmes or modules,\nthe Service Provider shall provide the Customer with a non-exclusive and non-transferable right to use under the same\nconditions as those set above.",[328,408,409],{},"You are granted a non-exclusive and non-transferable right to use the documentation that is made available to you or\notherwise provided. This right does not include the right to reproduce the documentation, distribute, rent, loan the\noriginal or a copy of the documentation or its disclosure to the public, except for one back-up copy for your own use,\nwhich must retain the designation of all the rights to the documentation, such as trademarks, trade names or copyrights.\nYou are obliged to restrict access to the documentation to those employees who need such access to work with the\nSoftware. You are also obliged to keep the detailed documentation confidential.",[328,411,412],{},"You acknowledge and expressly agree that the Service Provider continuously improves and updates the Products, which\nis necessary due to the nature of the Products. These improvements and updates are released in the form of the latest\ncurrent version of the Products. As part of the Subscription, you always have this latest and current version available.\nOutdated versions of the Products are not valid, the Provider is not responsible for them and by using them you may\nviolate these Terms or applicable legal regulations.",[328,414,415,416,420],{},"You acknowledge and expressly agree that the performance may include software or an author’s work created by\nthird-parties, which the Service Provider is entitled to freely use and incorporate into its performance\n(hereinafter referred to as \"Third-party Products\") and for which it provides you with the opportunity to obtain the\nright of use within the performance, under the Licence conditions proposed by the third-parties. The terms of use are\ngoverned by special third-party Licence agreements and you are fully responsible for complying with them. An overview\nof the Third-Party Products is always published for the relevant version of the Software on the\n",[306,417,418],{"href":418,"rel":419},"https:\u002F\u002Fhelp.juno.one\u002Finfrastructure\u002FCustom_installation\u002F",[310],"\nwebsite.",[320,422,424],{"id":423},"prices-and-payment-conditions","Prices and payment conditions",[325,426,427,430],{},[328,428,429],{},"You undertake to pay the price (hereinafter referred to as the \"Price\") for services and products provided in\naccordance with these Terms, the Pricelist and the relevant Contractual Documents. All prices are indicated excluding\nVAT, as VAT will be added in the statutory amount.",[328,431,432],{},"The Price is set on a monthly or annual basis:",[302,434,435],{},"a. The first paid period only starts after the monthly trial period’s expiry, for the trial period you have the right to\nuse it free of charge.",[302,437,438],{},"b. After the trial period, the Subscription price will be calculated according to the scope of the services ordered by\nyou for the period you selected.",[302,440,441,442,445,446,449],{},"c.The Subscription is ",[376,443,444],{},"automatically renewed"," for each additional period until it is ",[376,447,448],{},"terminated",".",[302,451,452,453,456,457,460],{},"d. If you have selected the payment card method or by PayPal account, the amount corresponding to the ",[376,454,455],{},"scope of\nservices you selected"," will be ",[376,458,459],{},"automatically"," deducted \u002F collected before the beginning of the next period. A tax\ndocument will be after crediting the amount to the Service Provider’s account, this will be sent to you by e-mail and\nyou will be able to simultaneously download it in the Software.",[302,462,463,464,449],{},"e. If you pay by wire transfer, you will be sent an invoice in advance before the beginning of the next period, ",[376,465,466],{},"which\nyou must pay by the beginning of the new period",[302,468,469],{},"f. The Price is governed by the Pricelist valid on the day of the Subscription’s collection.",[325,471,473,476,483,486,489,492],{"start":472},3,[328,474,475],{},"The right to collect the Price for the services arises for the Service Provider at the beginning of the new period in\nthe scope of the services that you ordered.",[328,477,478,479,482],{},"If you ",[376,480,481],{},"modify"," (expand or narrow) the scope of the services in the course of the month, a new price will be only set\nfrom the beginning of the following monthly period, and the total amount will only be collected on this day for the\nSubscription to be automatically adjusted. During your monthly period, you are entitled to a trial period of a higher\nSubscription - if you adjust the scope of the Subscription to its original values by the beginning of the next period,\nthe collected amount for the Subscription will not change.",[328,484,485],{},"The Price already paid for the Subscription is not refundable. This applies to situations where you do not use the\nServices, when you only use them partially, or if you have reduced the scope of the Subscription in the course of\nthe period.",[328,487,488],{},"The Licensor's account is set-up in the payment gateway and you need-not set it up. For extraordinary payments, the\naccount number will be explicitly indicated in the Contractual Documents or agreed with the Service Provider.",[328,490,491],{},"When selecting a \"permanent Licence on your own server\", you are charged a lump sum according to the valid Pricelist\nand an annual fee for the Product’s Maintenance Services (Software in the form of an annual Subscription. Within this\namount, you are entitled to online support for the application’s placement and configuration in its environment up to\nthe extent of 1 working day. Any further work beyond this scope is further charged according to the current Pricelist\nof the Provider or the contractual Partners.",[328,493,494],{},"Unless stated otherwise in the Contractual Documents, the Delivery’s Payment Conditions and the Prices of other\nServices that are not part of the Subscription are as follows:",[302,496,497],{},"a. The right to issue a tax document for the Services arises for the Supplier after providing the services to you.",[302,499,500],{},"b. You will be sent a tax document and you shall pay for the services.",[302,502,503],{},"c. The invoices are due 14 days from the date of their delivery to you. The invoice is considered as delivered on the\nsecond working day after it is sent to the address of your registered office. The tax document shall contain the legal\nrequirements according to the relevant legal regulations. If it does not to have the relevant requirements, contains\nincorrect or incomplete information and for these reasons you refuse to reimburse it duly and in time, you are obliged\nto return it to the Supplier no later than 7 days after receiving it with information with concern to what you object\nto regarding the invoice. In this case, a new due date runs from the corrected invoice delivery date.",[302,505,506],{},"d. Payment is deemed to have been made on the day it is credited to the Supplier’s account specified on the invoice.",[302,508,509],{},"e. In the event of late payment, you are required to pay the late payment interest of 0.05% of the amount due for each\nday of delay.",[320,511,513],{"id":512},"delivery-acceptance-and-handover","Delivery, acceptance and handover",[302,515,516],{},"After first ordering the software from our website, you will receive your new unique URL address, access name and\npassword for administration to the email address that you entered.",[302,518,519],{},"a. If you select the cloud (online) when ordering, just log in and work.",[302,521,522],{},"b. If you select to run the software on your own infrastructure (on-premises) when ordering, you will be provided with\na link with the option to download the software and, if applicable, other installation services according to the\nPricelist.",[302,524,525],{},"Acceptance and the period for calculating the Subscription are not counted as of the first use of the software, but from\nthe moment of your first order, regardless of whether you receive the e-mail message properly.",[320,527,529],{"id":528},"place-of-performance","Place of performance",[302,531,532],{},"The software is provided online in the form of a service. It is available to you via a web browser.",[320,534,536],{"id":535},"the-customer-obligations-and-cooperation","The Customer obligations and cooperation",[302,538,539],{},"You are obliged to:",[325,541,542,545,548],{},[328,543,544],{},"Pay the price for the performance subject in the manner agreed between the Contracting Parties.",[328,546,547],{},"Follow Technical recommendation issued by the Service Provider. The Service Provider is not responsible for problems\ncaused by non-standard equipment.",[328,549,550],{},"If you operate the Products on your own infrastructure (on-premises), then you are additionally obliged to:",[302,552,553,554],{},"a. comply with the ",[306,555,558],{"href":556,"rel":557},"https:\u002F\u002Fhelp.juno.one\u002Finfrastructure\u002FOperations_conditions_for_own_infrastructure\u002F",[310],"Technical and Commercial Conditions for Operation on your own Infrastructure",[302,560,561],{},"b. maintain the software conditions for operation the Product\u002FSoftware",[302,563,564],{},"c. enable automatic control of the Licence Key by the Licence server that communicates and enables the provision of\nservices",[302,566,567],{},"d. develop appropriate cooperation, particularly to enable direct and remote access to the software for maintenance\npurposes",[325,569,571,574,577,580],{"start":570},4,[328,572,573],{},"You are obliged to provide further agreed cooperation if it is explicitly stated in the Contract Documents.",[328,575,576],{},"Errors caused by repeatedly breaching your obligations are not covered by the Basic Maintenance Services. If the\nupdates require technical intervention by the Licensor, you will be charged according to the services valid Pricelist.",[328,578,579],{},"You are responsible for your Users, their setting-up, administration and deletion is fully in your competence.",[328,581,582],{},"You are responsible for the content created by the Users' activities in the Product and for their behaviour. During\nthe work, Users may not violate the privacy of other Users or Customers, especially to perform any activities causing\nthe transmission or spread of computer viruses, sending unsolicited messages (spam), scaremongering and spreading of\nfalse information, as well as other activities that are contrary to applicable law. Users are obliged to comply with\ncopyrights and applicable legal regulations, to refrain from further unlawful activities.",[320,584,586],{"id":585},"liability-for-damage","Liability for damage",[325,588,589,592,595,598],{},[328,590,591],{},"The Licensor shall be liable for damage caused to you solely as a result of breaching its obligations as a Supplier,\nunless the breach was caused by a force majeure event in accordance with the provisions of these Terms and\u002For the\nCustomer’s or another user’s unprofessional. In such a case, the Service Provider is obliged to pay compensation for\nthe proven actual damage, caused exclusively and demonstrably through its fault and confirmed by an independent forensic\nexpert. Any compensation in connection with breaching the contract with the Service Provider is limited to compensation\nfor actual damage (not lost profits and other indirect and consequential damage, such as loss of data) and the price\nactually paid for the Services. You are obliged to take measures to prevent any damage.",[328,593,594],{},"Neither Contracting Party shall be liable for non-performance of any of its contractual obligations under the\ncontract as a result of force majeure. Neither Contracting Party is entitled to demand payment of a contractual penalty\nfor breach of obligations arising from or related to a force majeure event specified below. Force majeure means an event\nbeyond the reasonable control of the Parties, including any unforeseeable event that occurs during the contract\nperformance after its conclusion, including the activity or inactivity of public and local authorities, orders of public\nand local authorities, terrorist attack, war conflict, civil unrest, sabotage, fire, natural disasters, epidemics,\nquarantine restrictions, embargoes, accidents, explosions, etc. In the event of force majeure, the Party whose\nperformance is endangered by such an event shall immediately inform the other Party and make every effort to overcome\nits inability to carry out the performance. The provisions of this paragraph shall not apply to the payment obligations\nincurred before the event of force majeure.",[328,596,597],{},"Liability for third-party software and products is governed by the terms of those third-parties.",[328,599,600],{},"In the event of a breach of the terms of use of the service, the copyright law or other legal regulations by the\nUser, the Customer bears the legal responsibility and liability for damage.",[320,602,604],{"id":603},"warranties-disclaimers-and-sole-remedies","Warranties, disclaimers and sole remedies",[325,606,607,610,613,616,619,622,625,628,635,638],{},[328,608,609],{},"The Licensor warrants that when providing the Services and Products that are the performance subject-matter, it will\nmake commercially reasonable efforts and apply professional knowledge in accordance with the Contractual Documents.\nThe warranty period is the same as the contractual period for the provision of these Services and Products.",[328,611,612],{},"The Licensor is not responsible for the uninterrupted or defect-free operation of third-party services and products\nthat it cannot control, such as the operation and delivery of e-mail messages, SMS messages, other messages, or\nInternet connections.",[328,614,615],{},"The Licensor does not warrant uninterrupted or defect-free operation of the Services and Products that are the\nperformance subject-matter, nor does it warrant that it will fix all the Service defects and that it will meet your\nrequirements and expectations.",[328,617,618],{},"These warranties are the exclusive warranties of DENEVY and supersede all other warranties, including warranties or\nconditions of satisfactory quality, merchantability, non-infringement of third-party rights and fitness for a particular\npurpose arising from the circumstances.",[328,620,621],{},"The Licensor shall not be liable for any inconvenience arising from your content, third-party content or services\nprovided by third-parties.",[328,623,624],{},"The Licensor is not responsible for the content created by the use of the Software or other applications derived\ntherefrom. You and your users are always responsible for the use and creation of the content. If DENEVY software or\napplications derived therefrom are used to address any legislative obligations, those obligations and responsibilities\narising therefrom may not be transferred to the Licensor. The user’s decision-making carried out on the basis of the\ninserted content is made independently by the user, based on its knowledge, experience, information and other\ncircumstances. The software does not replace or relieve the user of responsibility for decision-making, because it is\nused primarily for data storage and does not contain decision-making algorithms, nor does it have elements of an expert\nsystem to replace decision-making. You and your users are fully responsible for wrong data, incorrectly entered data or\ndata entered in an incorrect way or in different boxes (details) other than those recommended by the product.",[328,626,627],{},"The Provider's liability shall not apply to circumstances excluding liability according to applicable legal\nregulations or to damage caused by force majeure, i.e. to extraordinary, unpredictable, insurmountable, unavoidable\nand unintentional events. Furthermore, its liability shall not apply to damage caused by unprofessional conduct or\nCustomer and User errors, their negligence of security rules and other obligations and to damage caused by errors of\nthird-parties, which the provider could not influence or anticipate even if it proceeded with due care.",[328,629,630,631],{},"If the Customer operates the Products on its own infrastructure, the Licensor shall not be liable for damage caused\nby non-compliance with the ",[306,632,634],{"href":556,"rel":633},[310],"recommendations and conditions of operation on its own infrastructure.",[328,636,637],{},"In case of any breach of the service warranty, your sole remedy is the right to repair defective services that breach\nthe warranty. In case the Service Provider is unable to sufficiently correct the deficiencies in a commercially\nacceptable manner, you may terminate the use of the defective Services and the Licensor shall reimburse you the fees\nfor the terminated services you subscribed to for the period following the applicable termination date.",[328,639,640],{},"To the extent permitted by the law, these warranties are exclusive and there are no other express or implied\nwarranties or conditions, including warranties and conditions relating to the software, used hardware, infrastructure,\ncloud, systems or environment or merchantability, satisfactory quality, and suitability for a specific purpose.",[320,642,644],{"id":643},"other-conditions","Other conditions",[325,646,647,650],{},[328,648,649],{},"You declare that you are aware of and agree that the Software is provided \"as is\", i.e. in the condition in which it\nis handed over. You are aware and acknowledge that any software may and usually does contain some errors, defects,\nwhich correspond to normal business practice in the field of software. The Service Provider shall make an economically\nreasonable effort to ensure that any defects identified in the Software are gradually rectified within subsequent\nversions of the Software that it releases. The decision as to which errors, as well as when and how they will be\nrectified is entirely at the Service Provider’s discretion in planning the Software’s further development.",[328,651,652],{},"The Software requires the Products to communicate with the Licence Server. This communication does not include any\nsensitive Customer data, it only includes technical data to control the Licence Key and information about software\nerrors. It is possible to eliminate software error faster, thanks to this communication.",[320,654,656],{"id":655},"data-protection-and-confidential-information","Data protection and confidential information",[325,658,659],{},[328,660,661],{},"According to these Terms, the following are considered as confidential information:",[302,663,664],{},"a. Your data, which means all continuous real data of a commercial, production, technical or economic nature related to\nthe Products, which have real or at least potential value for you;",[302,666,667],{},"b. Product know-how, which means all knowledge of a commercial, production, technical or economic nature related to\nProducts that has actual or at least potential value;",[302,669,670,671],{},"c. Business information, product know-how specified in the offer or provided to the Customer in the context of\nspecifying the offer or during the performance of the contractual relationship, information contained in the\nContractual Documents and which is not publicly available on the website ",[306,672,675],{"href":673,"rel":674},"https:\u002F\u002Fwww.denevy.eu\u002F",[310],"www.denevy.eu",[325,677,678,681,684,687,690,693,696],{"start":388},[328,679,680],{},"According to these Terms, the software source code, procedures, methodology, diagnostics, documentation and all other\ninformation, which shall be designated as confidential information in advance, are considered as confidential\ninformation.",[328,682,683],{},"The parties undertake not to copy confidential information in whole or in part; this obligation does not apply to\ncases where it is necessary to correct, generate or modify confidential information for its authorised use within the\nmeaning of these Terms. The Parties shall affix all specifications appearing on the original to each copy, including\nits storage medium.",[328,685,686],{},"The Parties undertake to treat the confidential information as a trade secret, in particular to keep it secret and to\ntake all the contractual and technical measures to prevent its misuse or disclosure. Confidential information may only\nbe entrusted under confidentiality conditions to people who need such information for performance purposes under these\nGeneral Terms and Conditions.",[328,688,689],{},"The Parties undertake to inform their employees, governing bodies, their members and subcontractors to whom the\nconfidential information is made available of the obligation not to disclose the confidential information within the\nmeaning of these General Terms and Conditions.",[328,691,692],{},"The obligation not to disclose the confidential information defined above is binding on the Contracting Parties for\nthe period the Contractual Documents are in effect and for a period of 2 years after terminating their contractual\nrelationship.",[328,694,695],{},"The Contracting Party that violates any of the obligations under this article is obliged to pay the other Party a\ncontractual penalty of 1,000,000 CZK for each not insignificant breach of such an obligation, within fifteen days from\nthe delivery date of the invoice issued for its payment. This shall not affect or limit the right to compensation of\nincurred damage.",[328,697,698],{},"Nothing in these Terms or the Contract Documents shall prevent or restrict the Service Provider from commercial use\nof any technical knowledge, skills or experience of a general nature acquired in this Contracts performance, including\nthe use in its marketing activities, which is not determined as confidential.",[320,700,702],{"id":701},"performance-interruption-and-contract-termination","Performance interruption and Contract termination",[325,704,705],{},[328,706,707],{},"The provision of the Service will be automatically interrupted if:",[302,709,710],{},"a. the Subscription amount will not be credited to the Service Provider’s account. Until the amount is paid, your login\nwill be blocked.",[302,712,713,714,716],{},"b. you violate the Terms, particularly the Licence key control. Your login will be blocked for the duration of the Licence conditions violation.\nThe provision of the Services will be automatically ",[376,715,448],{}," if:",[302,718,719],{},"a. the trial or paid period for the Products terminates and you choose not to use the paid Subscription for the next\nperiod;",[302,721,722],{},"b. you are in delay with Subscription payments by more than 14 days;",[302,724,725],{},"c. you violate the Terms, particularly the Licence key control, for more than 14 days;",[302,727,728,729],{},"d. you or the Service Provider will notify the other party in writing at least 14 days before the agreed period’s expiry\nthat you are not interested in further service provision. You can terminate the provision of services in your software\nadministration settings or via e-mail ",[306,730,732],{"href":731},"mailto:sales@denevy.eu","sales@denevy.eu",[325,734,735,738,741,744],{"start":388},[328,736,737],{},"After the end of the right of use, you will have the opportunity to download your data in CSV (comma separated value)\nformat together with the export of attachments for another 30 days.",[328,739,740],{},"In the event that you operate the Products on your infrastructure and the right to use the Products under these Terms\nterminates, you are obliged to delete or ensure the deletion of all the copies of the Products to which you had the\nright of use, their installations, including their backups on the data storage media for no later than one week after\nthe expiry of the relevant right of use. You are obliged to confirm the fulfilment of this provision to the Service\nProvider in writing.",[328,742,743],{},"In the event of Subscription interruption and renewal due to not performing your obligations under this Contract, you\nundertake to pay the price difference for the Subscription as if it were not interrupted and also undertake to pay for\nthe paid services that the Provider or its contractual partners will have to carry out in order to renew or rectify\nthe interrupted Subscription in this way.",[328,745,746],{},"If either Party breaches these Terms or the Contractual Documents in a material way, one Party is entitled to request\nthe other Party in writing to fulfil its obligations. If, within thirty (30) days of receipt of such request, the Party\nin breach of the Contract fails to take satisfactory steps to remedy, or if within sixty (60) days of such request, or\nwithin any longer period as may be agreed by the Parties, that Party fails to remedy the breach in obligations, the\nother Party may withdraw from the performance subject without depriving itself of any other rights or means to obtain\nthe remedy. The following are considered to be material breaches of Contract:",[302,748,749],{},"a. delay in delivery longer than 30 days,",[302,751,752],{},"b. non-payment of the contract price or its part specified in the Contract Documents,",[302,754,755],{},"c. breach of any of the Licence terms of the right of use by you,",[302,757,758],{},"d. breach of the protection of confidential information in the Contract performance.",[325,760,762,765,768,771],{"start":761},6,[328,763,764],{},"If either Party is insolvent, in liquidation, or a compulsory administration of property is imposed thereupon or it\nis otherwise unable to meet its financial obligations, the other Party may, without depriving itself of any other rights\nor possible remedies, withdraw from the Contract by notifying this fact to the other Party. In case the above-mentioned\napplies to you and the Service Provider fails to withdraw from the Contract, the Service Provider is obliged to provide\nyou with performance in accordance with the relevant Contractual Documents only up to the amount of the performance paid\nin advance by you.",[328,766,767],{},"In the event of premature contractual relationship termination for any reason, this will simultaneously terminate the\nright to use the Products and terminate the provision of any Services.",[328,769,770],{},"Withdrawal from the Contractual Documents or these Terms is valid on the delivery date of the withdrawal notice,\nex-nunc, i.e. without retroactive effect, provided that the performance provided is not returned. In the event of\nContract withdrawal, the Customer is obliged to pay the corresponding part of the performance price provided by the\nSupplier until the moment of the Contract withdrawal.",[328,772,773],{},"The provisions of the articles, whereby the aim is to regulate the relations of the Contracting Parties even after\nthe expiry of specific Contractual Documents, shall remain in force and effective even after the expiry of the\nContractual Documents in question.",[320,775,777],{"id":776},"general-provisions","General provisions",[325,779,780,783,786,789,792,795,798],{},[328,781,782],{},"The contractual relationship between the Parties is governed by the Czech Republic legal regulations. The Contracting\nParties undertake that any discrepancies arising during the Contract’s implementation shall be resolved in a fair\nmanner, in accordance with legal regulations and rules of decency.",[328,784,785],{},"If the dispute cannot be settled amicably, all disputes arising from this Contract and in relation thereto shall be\nfinally decided by the Arbitration Court attached to the Czech Republic Economic Chamber and the Czech Republic\nAgricultural Chamber according to its Rules by three arbitrators.",[328,787,788],{},"All notifications between the Contracting Parties relating to the Contractual Documents or to be carried out on the\nbasis of the Contractual Documents shall be made in writing and be delivered to the other Party either in person, by\nfax, registered letter or other registered mail. Notifications delivered by electronic means, in particular by e-mail,\nare also considered by the Parties as written. Notifications are considered as delivered in case of personal delivery,\nfax or e-mail on their delivery, or dispatch date. In other cases, the third day after their demonstrable dispatch.",[328,790,791],{},"In the event that the Supplier begins performing on the basis of the Customer's request\n(in writing, by e-mail or fax) or on the basis of another document (such as letter of intent to conclude a contract)\nbefore concluding a contract for performance of the project, the Parties mutual rights and obligations are governed by\nthese Terms and by the Supplier’s offer, as amended by its written specifications. For the avoidance of doubt,\nthe Customer's instruction to begin the works shall be deemed to be consent to the performance being provided in\naccordance with the offer and these Terms until the conclusion of a proper Contract.",[328,793,794],{},"In the event of termination of the Customer as a legal entity, the rights and obligations arising from this Contract\npass to its legal successor.",[328,796,797],{},"The conditions may be unilaterally updated by the Service Provider and are published through the portal. The Customer\nshall always be informed electronically about any modifications to the Conditions. The contractual relationship is\nalways governed by the current Terms as of the date of the last provided software version.",[328,799,800],{},"In the event of a discrepancy between the content of the individual Contractual Documents, the content of the binding\noffer shall prevail over these Terms and the binding offer together with these Terms shall prevail over all other\nContractual Documents.",[320,802,804],{"id":803},"definitions","Definitions",[302,806,807],{},"For the purposes of these Terms, the terms are defined as follows:",[325,809,810,816,831,837,843,858,864,870,886,893,899,905,911,917,929,936,942,948,954,960,966,972],{},[328,811,812,815],{},[376,813,814],{},"Services"," include granting the right of use (Licence) the Products, Hosting Services, Software Maintenance\nServices and Basic Support Services. They may also include other services that are listed in the Pricelist. These\nservices are provided by the \"Service Provider\" (or also referred to as the \"Licensor\"). Any other services are governed\nby the Contractual Documents and shall be listed and specified therein.",[328,817,818,819,822,823,826,827,830],{},"A ",[376,820,821],{},"Subscription"," is a contractual relationship for the provision of Services to the extent that ",[376,824,825],{},"you set"," in the\nContractual Documents. The Subscription shall include at least three users. The Subscription includes at least the\nright to use the Products, Maintenance Services and Basic Support Services. The ",[376,828,829],{},"Subscription is automatically renewed","\nuntil it is terminated. You are only entitled to draw the Subscription in accordance with the Terms. Within the\nSubscription, you always have the latest and current version of the Products available. For a permanent Licence,\nthe Subscription takes the form of an annual update. The scope of the Subscription is always specified in the Software\nadministration.",[328,832,833,836],{},[376,834,835],{},"Hosting services"," means ensuring the operation of Software by the Service Provider on the server infrastructure of\nthird-parties, which the Provider leases and on which all data is stored. Although the data is stored by third-parties,\nthird-parties do not have access to the data. The provider's services include infrastructure care and backup to the\nextent specified in the Pricelist.",[328,838,839,842],{},[376,840,841],{},"Software Maintenance Services"," are provided to you automatically and mean that the Service Provider continuously\nimproves and updates the Software and you have the current version available. Maintenance Services only apply to\nstandardised and native components of the Software. Therefore, they do not include third-party software maintenance,\nvirtual environment maintenance in the on-premise mode, implemented integration maintenance or the implementation or\nmodifying the Products for your needs.",[328,844,845,848,849,853,854],{},[376,846,847],{},"Basic Support Services"," are only provided for Software failures that may be caused by maintenance (updates). You\nmay report failures and raise technical questions through the Software or at ",[306,850,852],{"href":851},"mailto:support@denevy.eu","support@denevy.eu",". Failures will be\nrecorded and the Service Provider will make reasonable efforts to eliminate them and you will be provided with remote\nassistance. Basic Support Services do not cover the solution of situations caused by non-compliance with technical\nrecommendations or ",[306,855,857],{"href":556,"rel":856},[310],"technical conditions for operation on the own infrastructure.",[328,859,860,863],{},[376,861,862],{},"Extended Support Services"," are provided to the extent specified in the Contractual Documents and Pricelist and may\ninclude technical support, your data administration, customer support services, setting-up your Products or care for\nyour users.",[328,865,866,869],{},[376,867,868],{},"Reference Model Maintenance Services"," mean that you have the latest version of the Reference Models to download.\nThey do not include implementing a new version of reference models into your environment, which you may order as a\nseparate service.",[328,871,872,875,876,879,880,885],{},[376,873,874],{},"The Services and Products Pricelist"," is available on the ",[306,877,675],{"href":673,"rel":878},[310]," or ",[306,881,884],{"href":882,"rel":883},"https:\u002F\u002Fjuno.one\u002F",[310]," www.juno.one","\nwebsites. The Service Provider reserves the right to continuously and unilaterally update the Pricelist.",[328,887,888,889,892],{},"The ",[376,890,891],{},"Products"," are a general term for the Software and Reference Models.",[328,894,888,895,898],{},[376,896,897],{},"Software"," is a stand-alone juno.one platform and all the software working with or above this platform, which\nis part of its distribution and to which you have acquired the right of use through juno.one, always in the relevant\nversion.",[328,900,888,901,904],{},[376,902,903],{},"Reference Model"," is a prepared document or data content, a universal data structure in the relevant version,\nwhich is intended for the fast filling of database and subsequent adaptation by the Customer according to his specific\nneeds.",[328,906,818,907,910],{},[376,908,909],{},"permanent Licence"," means granting the right to Products in the form of an investment purchase together with the\nobligation of annual payment for Software Maintenance Services (updates and maintenance), which is renewed repeatedly\nand automatically, every 12 months, unless you demonstrably notify the Provider or Supplier that you have no interest\nin their further provision. Failure to pay or other Software Maintenance Service termination shall terminate the\nwarranty on the Products and therewith also your right to use the Products. You may obtain a permanent Licence only if\nyou operate the Products on your own infrastructure.",[328,912,913,916],{},[376,914,915],{},"Contractual Documents"," means accepted orders, contracts or settings the scope of services and Subscription in the\nSoftware administration, on the basis of which the Subscription is provided to you and a contractual relationship is\nestablished between the Supplier, Licensor and you, which is governed by these Terms and applicable legal regulations,\nas amended.",[328,918,888,919,922,923,879,926],{},[376,920,921],{},"Supplier"," is the Party to the Contractual Documents which supplies or mediates the Performance of the\nsubject-matter to you. Only the Service Provider or the Contractual Partner with a valid contract may be the Supplier.\nThe list of contractual partners is published on the website ",[306,924,675],{"href":673,"rel":925},[310],[306,927,884],{"href":882,"rel":928},[310],[328,930,931,932,935],{},"You are the ",[376,933,934],{},"Customer"," (\"Customer\" or \"You\"). It is the Party to the Contractual Documents that has ordered and\nduly paid the Subscription.",[328,937,938,941],{},[376,939,940],{},"Service Interruption"," means that users cannot log in to the system, it can only be done by the administrator\nafter making a payment or change in the payment method and uploading a valid Licence key.",[328,943,944,947],{},[376,945,946],{},"Terminating the Service"," means that users cannot log in to the system and the administrator can request the\ndownload of data.",[328,949,888,950,953],{},[376,951,952],{},"User"," is a specific person from the Customer or designated by the Customer, who uses the Products and\nServices under his user account and performs individual acts of storing, reading or sharing data in the Product\naccording to the rules contained in the Terms. The User is identified by his username and his actions leave an audit\ntrail in the system.",[328,955,888,956,959],{},[376,957,958],{},"Administrator"," is the User with the highest authority, which enables him to perform system administration,\ncreate Users, define the scope of their authority to the data in the system. The actions of the administrator have a\nfundamental influence on data security and as a Customer representative must therefore be equipped with a sufficient\ndegree of competence to perform these actions.",[328,961,962,965],{},[376,963,964],{},"Essential support"," - on chat or helpdesk 5 days in week during 8 working hours CET with response time till 24\nhours during working hours.",[328,967,968,971],{},[376,969,970],{},"Standard support"," - on chat or helpdesk 5 days in week during 8 working hours CET with response time till 12\nhours during working hours",[328,973,974,977],{},[376,975,976],{},"Premium support"," - chat, helpdesk, email or online call 5 days in week during 8 working hours CET with response\ntime till 8 hours during working hours.",{"title":979,"searchDepth":388,"depth":388,"links":980},"",[981],{"id":299,"depth":388,"text":300,"children":982},[983,984,985,986,987,988,989,990,991,992,993,994,995,996],{"id":322,"depth":472,"text":323},{"id":342,"depth":472,"text":343},{"id":368,"depth":472,"text":369},{"id":423,"depth":472,"text":424},{"id":512,"depth":472,"text":513},{"id":528,"depth":472,"text":529},{"id":535,"depth":472,"text":536},{"id":585,"depth":472,"text":586},{"id":603,"depth":472,"text":604},{"id":643,"depth":472,"text":644},{"id":655,"depth":472,"text":656},{"id":701,"depth":472,"text":702},{"id":776,"depth":472,"text":777},{"id":803,"depth":472,"text":804},"md",{},true,{"description":979},"t89cTT8HPUQlrUML48bFYSB6fqH9onKQoEnNVl2r0gs",[1003,1005],{"title":135,"path":136,"stem":137,"description":1004,"children":-1,"_path":136,"_id":-1},"DENEVY s.r.o. (hereinafter referred to as \"DNV\" or \"We\") provides services and products (hereinafter referred to as \"Products\", \"Services\" or \"Platform\") that are intended for professionals, companies, and other organizations (hereinafter referred to as \"Clients\" or \"You\"). Therefore, you use the products and services for your business or other operational needs and to store various business and personal information.",{"title":148,"path":149,"stem":150,"description":1006,"children":-1,"_path":149,"_id":-1},"Step by step guide to create a juno.one account.",1784029380447]